Terms and conditions of booking at Preseli Venture
Making a booking and making a payment
An adventure break will be reserved on receipt of a deposit of 50% of the holiday or course fee and a completed booking form. This deposit payment is non-refundable. Upon receipt of the correct deposit and the completed booking form Preseli Venture will send you a Confirmation of Booking detailing the activity(ies), dates and numbers booked and setting out the final balance due from you and its date of payment (full payment is due 3 weeks before holiday start date in all cases). In the event of failure to make this payment by the due date we reserve the right to treat the booking as cancelled.
If you are organising activities for a group you must ensure all participants are aware of the booking terms and conditions, clothing details and directions to Preseli Venture. In the case of Group Bookings the 50% initial payment cannot be transferred to another member’s outstanding payment balance but may be used as the initial payment for a new group member.
You are advised to take out a holiday insurance policy that covers you for cancellation (under the policy terms), accident and property whilst taking part in adventure activities. Preseli Venture offer a specialist policy, arranged by Infinity Insurance Solutions for UK residents that covers all outdoor activities offered.
Personal adventure travel insurance can be purchased at Activity Safe
In the event of a cancellation or a ‘no show’ by the client Preseli Venture does not give refunds or offer an alternative date.
Your insurance policy will cover cancellation costs if the reason for cancelling is covered by the policy (less an excess). Please note that certain specialist courses require a minimum number of participants to go ahead. In the unlikely event that minimum numbers are not met Preseli Venture will offer you an alternative date or a full refund.
Statement regarding image use
From time to time Preseli Venture may wish to use photographs taken during your activity or event for marketing purposes. We assume you are happy with us using your image in this way. Please advise us if you are not happy for an image which includes you to be used.
Policy on alcohol and drugs
Preseli Venture has a private licensed bar, therefore we ask you not to bring your own alcohol onto the premises, in accordance with our conditions of license.
Preseli Venture will not be able to offer activities to any client that is deemed to be under the influence of, or suffering from the effects of, alcohol or drugs. Preseli Venture will not be able to offer a refund in any such circumstances. Please be aware that you will quite probably be sharing lodge facilities and activities with others who are not part of your group. Please be willing to respect the quiet areas of the lodge, and to make sure that your enjoyment of the event does not impinge upon that of the other guests.
Activity terms and conditions
• On the adventure weekend and coasteering weekend events (not sea kayaking events) activities take place on Saturday AM and PM, and Sunday AM. Your activity sessions could be in any order, unless previously agreed with Preseli Venture. The weekend event finishes at approximately 2.30pm on Sunday.
• On any sea kayaking weekend the event finishes at about 4.30 – 5.00pm on the Sunday.
• A surfing session cannot be guaranteed – in the event of ‘no surf’ a surf session automatically becomes a coasteering or sea kayak session, unless agreed otherwise prior to event.
• In the event of very adverse weather conditions (rarely!) kayaking will take place at a sheltered inland venue.
• On receipt of your booking form Preseli Venture will email you a confirmation of your booking and of your activity choices. The deadline for any changes to activity choices is 3 weeks prior to the event date – after this date Preseli Venture will endeavour to accommodate your request, but activity changes cannot be guaranteed.
• For family holidays children must be accompanied by an adult. Children must be aged 9 years or older and must be 114cm or taller.
• For family adventure days children under 16 years old must be accompanied by an adult. Children must be aged 9 years or older and must be 114cm or taller.
• On sea kayaking holidays – Pembrokeshire has an extensive coastline and wealth of sea kayaking venues to choose from. However, in the case of extreme weather conditions we will use inland waters or offer alternative activities to suit the group. The itinerary may be subject to change at the discretion of the Preseli venture guide with regard to the weather and other factors.
• All persons taking part in the activities must be in good health and be able to pull on a wetsuit.
• All participants in water-based activities should be happy to go in the water and have some very basic swimming ability. (Please contact us if you have concerns)
Please call or email if you have a query regarding activity choices and logistics!
A statement regarding outdoor activities and risk
We at Preseli Venture assume that our clients understand that there is risk involved in the activities that we provide.
High energy natural environments such as the Pembrokeshire Coast National Park are constantly changing; wind, rain, surf, ocean waves, gravity, wildlife and multi-tactile surfaces combine to produce an environment from which risk can never be totally eliminated.
The exhilaration and adventure of exploring such environments is what Preseli Venture is all about. We seek to minimize and manage these risks by providing relevant equipment and experienced, qualified instructors. Our instructing staff are professionals who operate according to the guidelines set down for each activity by individual governing bodies and our own in-house safety procedures. They are supplied with up to the minute weather forecasts and trained in risk assessment. It is up to you to listen carefully to what they say, and act upon their instructions. We believe that Adventure, in all its diverse forms, is an essential component of many people’s lives.
Preseli Venture, Parc-y-nole Fach, Mathry, Haverfordwest, Pembrokeshire, SA62 5HN, WALES, Call us on 01348 837709 Office opening hours: Monday to Sunday 9am to 5pm
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