Terms and conditions of booking at Preseli Venture

For students attending the Wales Weekend, please click here for your terms of booking.

Making a booking and making a payment

An adventure break will be reserved on receipt of a deposit of 50% of the holiday or course fee and a completed booking form. This deposit payment is non-refundable. Upon receipt of the correct deposit and the completed booking form, Preseli Venture will send you a Confirmation of Booking confirming your activities and/or accommodation booked, dates and number of participants and setting out the final balance due from you and its date of payment (full payment is due 3 weeks before the holiday start date in all cases). In the event of failure to make this payment by the due date we reserve the right to treat the booking as cancelled. 

Up to 3 weeks before your arrival you may request to change the dates of your holiday for a £25 rebooking fee, but this is entirely at our discretion and dependent on availability. You can only change your dates to a trip starting before the end of November 2023.

The full amount is non-refundable after this point (3 weeks before your arrival) and we are no longer able to offer alternative dates (unless in special circumstances we have last-minute availability on an upcoming event you can swap to).

Adventure activity bookings are confirmed on receipt of the full cost of the booking. This is non-refundable. Up to 3 weeks before your arrival you may request to change the dates of your adventure for a £25 rebooking fee, but this is entirely at our discretion and dependent on availability. Within 3 weeks of the adventure date, we are no longer able to offer alternative dates (unless in special circumstances we have last-minute availability on an upcoming event you can swap to).

Group bookings

If you are organising activities for a group you must ensure all participants are aware of the booking terms and conditions, what to bring details and directions to Preseli Venture.  In the case of Group Bookings, the 50% initial payment cannot be transferred to another member’s outstanding payment balance but may be used as the initial payment for a new group member.

Vouchers

Gift Vouchers or credit vouchers (issued by Preseli Venture, for example, in the event of a cancelled booking due to adverse weather) can be used as full payment or part payment when booking any of the trips on our website. 

Please only purchase a gift voucher if you think the recipient will be able to use it on a trip taking place in 2023.

All vouchers issued or purchased in November or December 2022, or between January and October 2023 must be used by 1st November 2023. The trip dates booked using the voucher must be before the end of November 2023 (we are closed in December).

Neither vouchers nor credit can be carried forward into 2024. If you do not use your voucher or allocated credit in 2023, we cannot offer a cash refund or an extension.

How the weather can affect the activities offered

Please be aware that our priority is to keep everyone safe during the adventures, therefore from time to time the weather and sea conditions will cause us to cancel or change the programme of activities we can run on any particular day. On a Preseli Venture weekend or holiday, we reserve the right to amend the programme of activities to fit in with the weather conditions, and we will always provide an alternative adventure in the place of the one that we are unable to run.

For those who are booked for a specific Adventure Day or Half-Day, we will always endeavour to run the activity as booked, but we may on occasion need to change this due to the weather or sea conditions. We will try and contact you in advance for afternoon adventures, but for morning adventures we will not make the call to cancel or change the activity provided until the morning of the event, so please feel free to call the lodge anytime after 8.00am on the morning of your adventure. Please be aware we will, where possible, always offer an alternative adventure in place of the activity we are unable to run.

Insurance

You are advised to take out a personal adventure travel insurance policy that covers you for cancellation (under the policy terms), accidents and property whilst taking part in adventure activities.

Preseli Venture are covered by a specialist policy, arranged by Infinity Insurance Solutions for UK residents that covers all outdoor activities offered.

Cancellations

In the event of a ‘no show’ by the client Preseli Venture does not give refunds or offer an alternative date.

If you arrive for an activity more than 15 minutes AFTER the activity start time (i.e. after 09:15 for sessions starting at 09:00, or after 14:00 for sessions starting 13:45) we are sorry but we cannot take you even if we have not left the centre as you have missed the briefing and kitting up time. If you are late, we are unable to refund you. 

Your insurance policy will cover cancellation costs if the reason for cancelling is covered by the policy (less an excess).

Our refund policy is that the 50% deposit you pay upon booking is non-refundable. The 50% balance is refundable up to 3 weeks before the event, after which it is non-refundable.

Please note that certain specialist courses require a minimum number of participants to go ahead. In the unlikely event that minimum numbers are not met Preseli Venture will offer you an alternative date or a full refund.

Statement regarding image use

From time to time Preseli Venture may wish to use photographs taken during your activity or event for marketing purposes. We assume you are happy with us using your image in this way. Please advise us if you are not happy for an image which includes you to be used.

Policy on alcohol and drugs

Preseli Venture has a private licensed bar, therefore we ask you not to bring your own alcohol onto the premises, in accordance with our conditions of license.
Preseli Venture will not be able to offer activities to any client that is deemed to be under the influence of, or suffering from the effects of, alcohol or drugs. Preseli Venture will not be able to offer a refund in any such circumstances. Please be aware that you will quite probably be sharing lodge facilities and activities with others who are not part of your group. Please be willing to respect the quiet areas of the lodge, and to make sure that your enjoyment of the event does not impinge upon that of the other guests.

Student Booking Terms

Preseli Venture is unable to refund any money.

However you are welcome to sell your place to another student if you can find someone to replace you. Please contact your university social programme as they may have a waiting list and therefore may be able to help you find a replacement. Once you have found a replacement, the details of this exchange will be passed on to us by your trip organiser and we will process the name change on your booking. You may also be able to swap with a student attending on different dates if your university has more than one trip organised that term. Please be aware that your activity choices must remain the same as we may have already programmed the itinerary. Depending on the rooming arrangement in the lodge, you may only be able to swap with someone of the same gender, though sometimes it is possible to be replaced by someone of the opposite gender. Swaps / name changes must be arranged by the Friday prior to your arrival.